Making your travel Covid secure


Dear Traveller


It was good news today on the Tuesday 23rd June that the government are now easing the lockdown restrictions and allowing hotels, pubs and restaurants to open on the 4th July.  This is a great step forward for us all and we’re excited about welcoming customers back on board!  But we do need to ensure the safety of our customers and our selves and any other staff that we come in contact with so that customers have the confidence to travel again.  So here you can see our Safe Operation Procedure (SOP) for day excursions and Holiday travel which are based on the government guidelines released today.

The government have today (Tuesday 23rd June) issued new guidelines that allow us to restart our Holiday and excursions programme, albeit with precautions and limited passenger numbers on board. We want to ensure that while COVID:19 restrictions are in place you are still able to fully enjoy your trip with us. 

Throughout this pandemic period, and in this transition as we return to normal operation, it is very important that we all follow some simple guidelines to protect ourselves, our passengers and anyone else that we may come into contact with as we carry out our holidays and excursions.

We are committed to proactively reducing the spread of any disease and maintain the health of our staff and passengers.  As such please ensure you and your fellow passengers follow this guide to help maintain the hygiene levels that we currently have in place to reduce the spread of any disease.

 Coach Cleaning and Rest Breaks

Our current enhanced cleaning procedure includes cleaning of all floors and seats, cleaning of all glass surfaces, mopping with disinfectant of all floor surfaces, disinfectant wiping of dash areas, driver controls and handles. It also includes cleaning all handrails, hand grabs, seat belt buckles and armrests. It also includes vehicle anti-viral fogging on a weekly basis. 

We are asking passengers not to put any waste / wrappers in the seat back pockets and to also remove and dispose of their waste from the coach where the opportunity allows.

What will be asked for and data protection.

For passengers travelling on a holiday and day trip and also on a private hire of the coach you will be required to provide on the day of travel your current contact details, this is to aid any track and trace should we be caught in any outbreak while away from our home, these details will form part of our data protection policy and will not be passed to any third party except the government track and trace service, we shall keep these details for a period of 28 days upon return from the trip then they will be destroyed. Some passengers may already have their details stored with us but we need this to be coach group specific.

 

 

How do I protect myself and my fellow passengers?

The following procedures comply with World Health Organisation guidelines and with the latest government guidelines as updated on Tuesday 23rd June 2020.  The transmission of Coronavirus is primarily through people touching surfaces contaminated by the virus and then transferring that contamination to their mouth, eyes or nose. There is also a possibility of breathing in droplets expelled by another person when in close face to face contact.

The primary concern on board coaches is that of social distancing; passengers should keep their distance please from people outside their household, and we recognise that this is not always possible.  The key thing is not to be too close to people for more than a short amount of time. When around another person the biggest risk of infection is people in close ‘face to face’ positions.   

We can provide assurance and mitigation of these concerns; our normal front facing seating arrangements avoids ‘face to face’ proximity and the physical barrier of the high backed seats, plus the use of face coverings or masks will all help to ensure maximum mitigation of the dangers and maximum safety.

  1. When you arrive at your Designated pick up point please maintain 2 metre social distancing whenever possible while waiting to board.
  2. You will be subject to a temperature check prior to boarding. It is generally accepted that 36.1C (97F) to 37.2C (99F) is the normal range for our bodies. Passengers with a high temperature will be requested not to travel, for the benefit of other passengers.
  3. We would appreciate that you wear a face covering when boarding and during the journey, preferably your own; however, we will also have some masks available. The entrance/exit on the offside of the coach may also be used for boarding and disembarking where it is safe to do so.
  4. If the hire is a private group you will be asked to board just a few minutes before your departure time, in order to minimise the time that passengers spend on the coach once boarded. Please try to maintain 2 metre social distancing wherever possible, as you gather and when approaching and speaking with our driver. 
  5. The driver will have anti-bacterial gel available. You will be requested to sanitise your hands prior to boarding. Again, please ensure you observe social distancing while waiting to board. Your seat number may change because ideally passengers will be seated on alternate seats on each row wherever possible. Please also note that the toilet on board the coach is for emergency use and ideally not used, the coach only carries limited water for hand washing, while these measures are on place.  However, rest assured that we will make frequent comfort stops where possible and try to stop within a 2 ½ hour window. 
  6. Passengers who live together in the same household, may sit together on a double seat. Where this occurs, the seat opposite, next to the aisle must not be used.  The front double seat immediately behind the driver is unfortunately not available for use.  
  7. As part of the driver’s safety briefing they will advise that upon arrival at the destination they will be exiting first and that once they have left the vehicle then all passengers may safely disembark, starting from the front – please continue to observe social distancing while waiting to disembark.
  8. We may drive with the roof vents open; a plentiful supply of fresh air helps to prevent the spread of germs. Our coach air-conditioning system will also help to provide clean, filtered air.  He or she will also be wearing a face mask while driving.
  9. Upon arrival at the destination, as you disembark from the coach, we will maintain a helpful presence, but will also observe self-distancing requirements. During your visit we will clean all touch points on the coach.  
  10. During your visit and prior to returning to the coach for the return journey, please wash your hands and when boarding the coach - observe social distancing and use the hand gel that is supplied on board.

We appreciate that these precautions and procedures are somewhat onerous, however it is of course in all of our interests to do what we can to prevent the spread of the virus. Should you require any further information or have any specific considerations and requirements then please do not hesitate to contact us.

Thank you for your help and cooperation and we look forward to welcoming you aboard.

Ian Seaward


Booking Your Holiday

Booking with us is easy just £50.00 deposit per person.

Fill in your booking form and return via mail or email

Coach Hire

Phone or email for your competive quotation

Our 48 seat luxury coach can be hired for almost any occasion and event where you require group travel.

Each seat has its own drop down table, magazine net, reading light, foot rest and individual air vent, the coach also benefits from climate control air conditioning, toilet and washroom, rear kitchen where hot and cold beverages can be purchased, 3 screen DVD player.

TERMS AND CONDITIONS – COACH HIRE

1. These conditions apply to all Coach Hire contracts. They cannot be overridden by alternative terms and
conditions unless agreed with Seaward’s of Harrogate in writing in advance of any booking.

2. Quotations.
2.1 Quotations are given on the basis of the most direct route on the information provided by the hirer at the time of bookings, allowing stops to be made at suitable points to satisfy legal requirements regarding breaks and rest for the drivers
2.2 Quotations are valid for 28 days unless otherwise notified and bookings can only be accepted subject to availability of coaches at the time of bookings is made and a deposit is received if requested.
2.3 Quotations are given for the coach and driver only. Any additional charges will be separate and the hirer’s responsibility unless otherwise specified. These include, for example, coach parking fees, accommodation, road tolls, meals, tour escort and any other related expenses.
2.4 If hirer is supplying the driver’s accommodation it must be a single en-suite room, shared rooms should only be used if agreed in advance in writing with Seaward’s of Harrogate.

3. Use of Vehicle.
The hirer cannot assume use of the vehicle between outward and return journeys, nor for the vehicle to remain at the destination for the hirer’s use unless this has been agreed in advance.

4. Route and Time Variation.
4.1 Seaward’s of Harrogate may levy additional reasonable charges for additional mileage or time incurred over and above that agreed or indicated at the time of quotation. The vehicle will depart at the times agreed by the hirer, and it is the hirer’s responsibility to account for all passengers and ensure they are ready to leave at the times specified.
4.2 Should a member of the hirers party cause a delay resulting in missing onward connecting (ferry / airplane / train) bookings, any additional costs are the responsibility of the hirer.

5. Drivers Hours.
The law regulates the hours of operation for the driver. The hirer accepts responsibility for ensuring that the hire of the vehicle keeps to the hours and times agreed by Seaward’s of Harrogate. The hirer accepts that in the event of delay or interruption to the journey the driver may have to stop and rest in order to comply with the relevant legislation and regulations.

6. Seating Capacity / Luggage.
6.1 Seaward’s of Harrogate will, at the time of the booking, agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond this capacity.
6.2 It is the hirers responsibility to limit luggage to a maximum weight of 20kg per item and within the maximum allowed for the vehicle.
6.3 Motorised scooters and wheelchairs can be carried, these must be declared at the time of booking with their weight, they must also be able to collapse, assistance may be required to load.
6.4 Seaward’s of Harrogate hold no responsibility for items of luggage or personal effects that are on board the vehicle or in the hold areas, which are damaged lost or stolen.

7. Payments and Deposits.
The hirer shall pay any deposit and the full hire cost when they are due. If the hirer fails to make payment on time then Seaward’s of Harrogate reserve the right to cancel the hire. In addition Seaward’s of Harrogate shall be entitled to charge interest at 5% above base rate on any outstanding sums due. Bookings by a hirer shall not be secure until a deposit of £50 (if requested) is received by Seaward’s of Harrogate as agreed at the time of reservation by the hirer. All deposits are non refundable.

8. Cancellation by the Hirer.
8.1 If the hirer wishes to cancel any agreement they will forfeit any deposit paid and be liable to make further payments up to the following percentage of the full hire price. All cancellations must be in writing.
Cancellation table:
more than 42 days – deposit only
42-21 days – 25% of hire
21-14 days – 50% of hire
14-7 days – 75% of hire
7-0 days – 100% of hire
8.2 Upon cancellation by the hirer, the hirer shall be responsible for the cost of any accommodation or any other non-refundable expenses which have already been incurred by Seaward’s of Harrogate as part of the hire.
8.3 A decision to cancel due to inclement weather conditions shall be at the discretion of Seaward’s of Harrogate. In the event of such a cancellation Seaward’s of Harrogate will work with the hirer to try and arrange an alternative date if appropriate.
8.4 Seaward’s of Harrogate may, at its absolute discretion, reduce the amount of the cancellation charge in exceptional circumstances.

9. Vehicles.
9.1 Seaward’s of Harrogate reserves the right to change the vehicle to be used on the hire for operational reasons. For example, technical issues on a vehicle. In the event of such a change Seaward’s of Harrogate will ensure the replacement offered to the hirer shall be of a similar quality or the best available at short notice.
9.2 If damage should occur to the vehicle which has been caused by a member of the hirers party, with allowances for wear and tear made, the hirer is responsible for the cost of the repair and the time the vehicle is out of service to allow the repair to be carried out.
9.3 Cleaning it is the hirers responsibility to ensure that the vehicle is cleared of all rubbish and litter at the end of each day and at the end of the hire, a fee of £100 may be charged for cleaning, this includes the spillage of bodily fluids.

10. Refreshments.
10.1 Refreshments and alcoholic drinks other than on a vehicle fitted expressly for that purpose, food (except confectionery) and drink (alcoholic) may not be consumed on the vehicle without prior consent of Seaward’s of Harrogate. If alcohol is brought on to the coach by passengers it will be stored in the boot and returned at the end of the journey.
10.2 Alcohol is not permitted to be carried at designated sporting events travel.
10.3 Seaward’s of Harrogate are able to provide a hostess service to provide hot and cold beverages to passengers this is to be arranged at the time of booking for which a fee is payable for the service, cost of beverages not included unless prepaid.

11. Conduct of the Passengers.
11.1 Passengers on board shall behave in a reasonable and sensible manor. It shall be the responsibility of the named hirer to ensure that such behaviour is maintained.
11.2 The driver is responsible for the safety of the vehicle at all times, and as such may remove unruly passengers including asking any passenger under the influence of alcohol or drugs to leave the coach.
11.3 No refund shall be made in the event of a passenger being removed from the coach or left due to unruly behaviour.
11.4 Passengers should not stand up in the vehicle when the vehicle is moving unless absolutely necessary and then must take care to hold onto the seat backs and grab handles provided.
11.5 Seaward’s of Harrogate will not accept any liability for damage, injury or loss for any passenger standing up or walking around the vehicle whilst in motion.
11.6 All passengers must wear seatbelts at all times when seated if the vehicle is in motion.

12. Breakdowns and Delays.
All estimates of travel time made by Seaward’s of Harrogate are undertaken in good faith. Delays are possible as a result, for example, of technical issues or traffic congestion, or other events beyond the reasonable control of Seaward’s of Harrogate. Consequently, journeys may take longer than predicted and in those circumstances Seaward’s of Harrogate will not be liable for any loss or inconvenience suffered by the hirer as a result.

13. Passenger Property.
Seaward’s of Harrogate will not accept liability for any damage or loss of any property, which belongs to any passengers and is left on the vehicle. Any property found on the vehicles will be held at the deport, for a period of 3 months, after this time it will be disposed of at Seaward’s of Harrogate discretion.

14. Limitation of Liability.
In so far as Seaward’s of Harrogate is not prevented by law from restricting its liability, Seaward’s of Harrogate liability for all claims including claims for loss of profits and consequential losses, shall be limited to the amount paid by the hirer for the hire of the relevant coach.

15. Relevant Law.
These terms and conditions and all matters arising out of them shall be construed and governed according to English Law. The parties agree that any dispute(s) that occur will be exclusively dealt with by the Courts of England and Wales.

16. Variation.
No variation can be made to these terms and conditions unless agreed with Seaward’s of Harrogate in writing.

17. Data Protection.
With the new Data Protection Act regarding your personal / company data, we can confirm that we shall never share any data other than with Hotels and taxi companies only relevant to this specific booking.

18. Complaints.
In the event of complaint that cannot be dealt with on the day, please write or email within 14 days of the event occurring to: Seaward’s of Harrogate, 28 Fairfax Avenue, Harrogate, North Yorkshire, HG2 7RF, office@seawardscoaches.co.uk.